Search results for "Emotional labor"
showing 10 items of 14 documents
Does recovery buffer against emotional labor in terms of motivational outcomes at work? Analyzing age differences among Finnish health care professio…
2017
• Emotional labor is a common job stressor among health care professionals and therefore more research evidence is needed concerning its buffers.
Want a tip? Service performance as a function of emotion regulation and extraversion.
2011
Surface acting and deep acting with customers are strategies for service performance, but evidence for their effectiveness is limited and mixed. We propose that deep acting is an effective strategy for most employees, whereas surface acting's effect on performance effectiveness depends on employee extraversion. In Study 1, restaurant servers who tended to use deep acting exceeded their customers' expectations and had greater financial gains (i.e., tips) regardless of extraversion, whereas surface acting improved tips only for extraverts, not for introverts. In Study 2, a call center simulation, deep acting improved emotional performance and increased the likelihood of extrarole service beha…
Emotional labour and work engagement among nurses: examining perceived compassion, leadership and work ethic as stress buffers
2015
Aim The study examined whether three resources, that is, compassion, transformational leadership and work ethic feasibility, buffer against the negative effects of emotional labour on work engagement. Background Emotional labour is a common job stressor among nurses, but little is known about whether certain personal and work resources buffer against it in relation to work engagement. Revealing buffers of emotional labour would help organizations to design tailored interventions. Design Cross-sectional online survey conducted in 2014. Methods Participants were 3466 Finnish nurses. Hypotheses were tested via hierarchical moderated regression analyses. Results Higher emotional labour related …
Therapeutic patient education in oncology: pedagogical notions for women's health and prevention.
2007
Therapeutic patient education has been defined by the World Health Organization as a comprehensive approach to support patients and their families to better understanding of their diseases. In oncology, the contribution of therapeutic education may enable the patients to have adequate information of the illness, to actively participate in the management of the disease, to understand how to live with the illness, to learn how to face the critical moments of the clinical course, and to live in harmony with all health professionals. In addition, there may be several advantages for health professionals: a reduction in emotional labour, increased professional satisfaction, and a reduction in the…
El Trabajo Emocional desde una perspectiva clarificadora, tras treinta años de investigación
2014
El presente trabajo tiene como objetivo el análisis del concepto del Trabajo Emocional. Específicamente, a través de un enfoque integrador, se pretende clarificar a qué hace referencia el Trabajo Emocional y diferenciarlo de conceptos con los que comúnmente se relaciona en la literatura existente. Además, se analiza una de las últimas propuestas sobre cómo se podría producir el Trabajo Emocional aplicado al contexto de las organizaciones de servicios. Por último, se analizan los antecedentes que la literatura señala como aspectos potenciales para la aparición del trabajo emocional y las consecuencias que éste puede ocasionar en los resultados organizacionales, como es la calidad de servicio…
Daily deliberative dissonance acting among police officers.
2014
Purpose – The purpose of this paper is to gain insight into the relationships of daily deliberative dissonance acting (DDA) with daily strain and daily work engagement. DDA refers to the deliberate acting of emotions to achieve one's work goals. The authors hypothesized that daily DDA would be positively related to strain through feelings of emotional dissonance. In addition, the authors predicted that DDA would be positively related to daily work engagement via job accomplishment. Design/methodology/approach –The authors applied a five-day quantitative diary design with two measurement occasions per day using a sample of 54 police officers (i.e. 270 measurement occasions). In the multilev…
Emotional and Aesthetic Labor of Finnish Military Officers
2021
This study analyzes the emotional and aesthetic labor of Finnish military officers. It examines the kinds of valuations officers attach to the notion of an ideal soldier. The meanings that officers give to these ideals are explored within the wider framework of post-Fordist new work. The ideal soldier is traditionally considered to be physically capable and strong, rational, and in control—features culturally coded as masculine. An analysis of 108 military officers’ writings and 12 interviews showed that while the traditional masculine ideal still exists, a vast variety of valuations are related to new work. The notion of the new ideal worker includes attributes, such as empathy, emotional …
Effects of Passive Leadership in the Digital Age
2021
Organizations must adapt to the trend of digitalization. Nowadays, social media engagement editors play an increasingly crucial role for organizational growth and prosperity in the digital age. Engagement editors are usually tasked to perform the functions of marketing, content production, and data analysis. They have to manage online communities on behalf of the organization, and encounter online audiences' frequent toxic and aggressive behaviors. Engagement editors thus are prone to emotional stress. Substantial literature has examined the influence of leadership style on employee performance. However, passive leadership is rarely studied. This research investigates (1) whether passive le…
Apkalpojošās sfēras darbinieku emocionālā darba stratēģiju izvēles saistības ar emocionālo intelektu un apmierinātību ar darbu.
2018
Bakalaura darba mērķis ir apskatīt saistības starp emocionālā darba stratēģiju izvēli, emocionālo intelektu un apmierinātību ar darbu apkalpojošās sfēras darbinieku vidū. Pētījumā piedalījās apkalpojošās sfēras darbinieki. Izlases apjoms ir 70 cilvēki, no kuriem 45 ir sievietes, bet 25 vīrieši. Pētījuma dalībnieki ir vecumā no 18 līdz 46 gadiem. Lai sasniegtu pētījumā izvirzīto mērķi, tika izmantotas trīs aptaujas. Emocionālā darba stratēģiju izvēles izpētīšanai tika pielietota Emocionālā darba skala ( Emotional Labour scale), kura sastāv no 14 apgalvojumiem par paviršo tēlošanu, dziļo tēlošanu un īsto emociju izpaušanu ( Diefendorff, Croyle & Gosserand, 2005, kā minēts Kulikova, 2008). Emo…
Meaningful work, pleasure in working, and the moderating effects of deep acting and COVID-19 on nurses' work
2022
This study aims to verify the association between nurses' perception of the meaningfulness of their work and their pleasure in working, and whether this relationship may change based on the level of deep acting performed to cope with emotional regulation demands and the influence of the COVID-19 pandemic on the healthcare work.Nurses from both private and public Italian institutions (N = 239) completed an online questionnaire between June 2021 and January 2022. A moderated moderation model was tested through SPSS Process macro. The design is cross-sectional.The results show that the perception of meaningfulness of work is positively associated with pleasure in working, especially in conditi…